Stop paying for leads you lose before the consultation.
I help aesthetic and medical clinics build the system between the ad and the treatment room: lead acquisition, speed-to-lead, follow-up, booking and no-show prevention, measured stage by stage.
Most clinics don't have a lead problem. They have a follow-up problem.
Clinics usually diagnose weak growth as a marketing problem: leads are too expensive, the agency isn't delivering. Then the stage-by-stage numbers tell a different story. Leads wait hours for a reply. Coordinators improvise. Patients book on impulse and don't show. Nobody follows up after the first call.
More ad budget into that system buys more leakage. The fastest gains come from inside the clinic: response speed, a structured first conversation, a follow-up cadence, and reminders that make rescheduling easy.
I design that system with your team, connect it to your CRM and WhatsApp, and set up the weekly numbers that show where each patient is lost.
More ad budget into a leaking system only buys more leakage.
Mohamed B. Kumiha
Where clinics lose patients.
Seven stages from enquiry to repeat visit. Each has one owner and one number to watch every week.
A 14-day follow-up that doesn't feel pushy.
For enquiries that don't book on first contact. Density stretches for surgical and higher-value treatments.
- 0 to 5 minWhatsApp or call
Acknowledge, ask one question, offer two specific times
- 2 to 4 hoursCall
Direct booking attempt if there was no reply
- Day 1WhatsApp
Reassurance: the doctor, the consultation, what to expect
- Day 3WhatsApp or email
Answer the likely concern: price, downtime, results
- Day 7Message and retargeting
Available slots this week, gentle nudge
- Day 14+Nurture
Monthly education and seasonal offers
The no-show prevention stack.
Six layers that fill appointments you already paid to create.
Confirmation
Does the patient know exactly when, where and with whom?
Instant confirmation with details and doctor
Reassurance
Has confidence survived the first day?
Short message about the doctor and the visit
Easy reschedule
Can they move it in one tap?
24-hour reminder with confirm or reschedule
Deposit policy
Is commitment matched to treatment value?
Credit-able deposits for high-value slots
Same-day recovery
What happens an hour after a missed slot?
Kind message with two new times
Waitlist backfill
Who takes a freed slot?
Short waitlist offered every cancellation
Every lead answered, every booking protected.
Response standards, a follow-up cadence and a no-show system your front desk can run.
- Funnel diagnosisLead, contact, booking, show and treatment rates by channel, with the biggest leak identified.
- Offer and landing pagesOne treatment, one promise, one action, compliant with health-advertising rules.
- Speed-to-lead protocolResponse targets, rota, after-hours handling and escalation.
- Lead scoring and routingFit and intent scoring so the best leads reach your best coordinator first.
- Follow-up cadence and message frameworksA 14-day WhatsApp and call sequence adapted to your clinic's voice.
- No-show systemConfirmations, reminders with one-tap reschedule, deposit policy, same-day recovery and waitlist backfill.
- KPI dashboard and weekly reviewCost per showed consultation by channel and coordinator.
- Aesthetic clinics and medspasPaying for leads that don't turn into consultations.
- Dermatology and plastic surgery centersLonger decision cycles that need structured nurture.
- Multi-branch clinic groupsInconsistent follow-up between branches and coordinators.
- New clinicsBuilding the system right before the first campaign.
Do you run our ads?
No. I design the acquisition and conversion system and can advise on channel strategy; your agency or team runs the campaigns.
Which tools do you use?
Your existing CRM and WhatsApp Business setup where possible. If you have none, I help you choose and configure one that fits the process.
How fast do results show?
Response speed and no-show changes can be implemented within weeks, and their effect shows in the weekly numbers soon after.
Have a strategic challenge in front of you?
Tell me what you are trying to build or change. We will find the real constraint and agree the clearest next move, whether or not we work together after that.
- Send the challenge by form, email or WhatsApp
- I reply within one to two working days
- We agree whether, and how, to work together